Signing in to the Admin Portal
Sign in at enterprise.profylecard.com with your email address and password, or with Google, Microsoft or LinkedIn. The Admin Portal is for admins only. If you want to change your own Profyle, see How to edit your own Profyle. If you have lost access, ask another admin on your account to check your invite in Admins.
Someone has not received their welcome email
Ask them to check their junk folder. Then open them in People, check the email address is right and send the welcome email again. If they still have no Profyle, check they have been assigned a subscription.
The Dashboard or Analytics show zero
Views and introductions only count people with an active subscription. Check your people have been assigned one in People.
An NFC card does not open a Profyle
- Hold the card near the top of the phone with the screen unlocked. Some phones read NFC in a different spot.
- Try the QR code on the card instead.
- Check the card is linked to the right person in NFC cards. A reset card, or one registered as lost, will not open a Profyle.
Contacts are not appearing
Contacts need introductions switched on. Check Settings > Introductions, and that the person’s group has introductions enabled.
Self-registration is not working
- The person’s email must be on one of your allowed email domains.
- They must verify their email address. Until then they show as Unverified in People.
- If no subscriptions are free, they are asked to contact you. Buy more in Billing, subscriptions and orders.
Still stuck?
Contact our support team and tell us what you were trying to do and what you saw.
