Frequently Asked Questions​

A list of our frequently asked questions, but if we haven’t answered yours, please do get in touch.

Does profyle card work on iPhones and Android phones?

Yes! Profyle works with all modern smartphones using either contactless NFC technology, or QR codes for phones without NFC support. 

Please refer to our Compatibility List for more information.

Which Apple iPhones support NFC?

All iPhones since the iPhone 7 (launched September 20016) support NFC. However, support does vary on how the NFC functionality is accessed. 

Which Android phones support NFC?

Most Android phones since 2016 support NFC including Google Pixel, Samsung Galaxy, Huawei P, Huawei Mi, One Plus, Motorola Moto, LG, Nokia, Sony Xperia and HTC.

Which Apple iPhones support reading NFC cards by simply tapping, aka “background scanning“?

All iPhones since the XR (launched September 2018) support background scanning, i.e. you don't need to load any app or access any special settings to scan a card.

How do I scan NFC cards with “older” iPhones (iPhone 7, 7 Plus, 8, 8 Plus, X)?

Ensure you have the latest iOS software (iOS 14+) and then you can easily activate the NFC reader from the Control Centre.

To enable the NFC Tag Reader in Control Center, go to Settings App -> Control Centre and add the “NFC Tag Reader”. 

How do I know if my Android phone has NFC?

Open the Settings App and search for “NFC”. if your phone supports NFC, you should be presented with the option to switch your NFC feature on and off.

Does NFC work on iPads?

No. At this time, iPads do not support NFC. However, you can use the native camera app to scan QR codes.

Where should I tap my card on an iPhone?

The NFC reader is located on the top edge of the iPhone, so you will get the fastest card read by aiming the centre of the profyle card at the top back edge of an iPhone. 

Do you support business accounts, bulk card purchases or custom card designs?

Yes! Please get in touch with us at info@profylecard.com or check out our Enterprise page here.

Can I change the details of what I share?

Yes, any time you like! Change what details are shared by updating your contact and social details within your profylecard.com account at any time. 

Do I have to include social media details on my profile?

No. You should only include details you are happy to share. In addition to this, there is also a setting in your profyle account to turn off social media links being included within the downloadable vcard.

How does someone add my contact card to their device?

After tapping or scanning your profile card on their device, tap the contact details button at the top of the profile, then...

iPhones - Tap the “Share” icon in the top right, then select “Contacts” and press “Save”.

Android phones - tap“Save to contacts” when the vcard appears.

How do I scan a QR code?

iPhones - the native camera app will recognise the profile QR code. 

Android phones - phones running Android  8, 9 and 10 should have the “Google Lens” camera app installed which can scan QR codes. There are also many other camera apps that have this functionality. 

I've lost my profyle card, can I get a replacement?

Yes of course!  Simply purchase a new profyle card from our web store and drop us an email to info@profylecard.com. We will make sure your old card is deactivated and your account is associated with your replacement card.

I've got an idea for profyle card or want to add a new social media profile, how do I get in touch?

We'd love to hear from you. Drop us a line at info@profylecard.com and we will try out best to accommodate your request.

Are you offering any other colours of profyle card?

Not at the moment, but we are looking at adding more colours. If you have a favourite, then why not let us know by dropping us an email to info@profylecard.com.

Didn't see your question?

Get in touch with us and we’ll be happy to answer your question.

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