Overview

Event Notifications is a powerful new feature that enables organisations to send targeted push and email notifications to their staff attending company events. This feature transforms static event management into an interactive communication channel, allowing event organisers and marketing teams to engage with their colleagues before, during, and after internal company events.

The system automatically sends notifications to all registered staff members (attendees) via both mobile push notifications and email, ensuring maximum reach and engagement across your organisation. Notifications can be scheduled in advance and managed through an intuitive interface with real-time delivery tracking.

Notifications are only sent to Profyles with an active subscription, even if they are marked as an event attendee.

Benefits for Marketing and Events Teams

For Marketing Teams

Enhanced Staff Engagement: Direct communication channel to team members with push notifications for immediate attention
Improved Event ROI: Increase staff attendance rates and engagement through timely reminders and company messaging
Brand Alignment: Reinforce company values and objectives through consistent internal communications
Analytics & Tracking: Monitor delivery success rates and engagement metrics to optimise internal campaigns
Multi-Channel Reach: Simultaneous push and email delivery ensures messages reach staff on their preferred platform

For Events Teams

Real-Time Internal Communication: Send instant updates about schedule changes, venue information, or important company announcements
Reduced No-Shows: Automated reminders help increase actual staff attendance rates
Enhanced Staff Experience: Keep team members informed and engaged throughout the event lifecycle
Operational Efficiency: Centralised notification management reduces manual communication overhead
Professional Event Management: Demonstrates organisational capability and attention to staff experience

Creating an Event Notification

Event notifications will be sent to all attendees that are configured for the event. Note that if the Event attendees are changed before the send time of the notification, then the recipients of the notification may be different to those displayed when creating the notification.

Navigate to Your Event
– Go to the Events section in your Profyle Card portal
– Select the internal company event you want to send notifications for
Access Notification Management
– On the event details page, look for the “Notifications” section or icon
– Click “Create New Notification” or the notification management button
Configure Your Notification
– Title: Enter a clear, concise title (keep under 26 characters for best display in mobile notifications)
– Message: Write your notification message (under 170 characters recommended for mobile)
– Send Time: Select when the notification should be sent using the date/time picker
– The system defaults to the event start time or 1 hour from now if the event start time has already passed
– The send time must be in the future
Review and Schedule
– Double-check your message content and timing
– Click “Schedule Notification” to save
– The notification will be automatically sent to all staff members registered for the
event at the specified time

Tips

Short, action-orientated titles work best for mobile notifications
Include specific details like time, location, or company objectives in the message
Schedule notifications strategically (e.g., 24 hours before, 2 hours before, or day-of reminders)

Cancelling a Notification

When You Can Cancel

Only notifications with “Pending” status can be cancelled
Once a notification is “Sent”, “Sending”, or has an “Error” status, it cannot be cancelled

How to Cancel

Access the Notification
– Navigate to your event’s notification list
– Click on the specific notification you want to cancel
Cancel the Notification
– On the notification details page, look for the “Cancel Notification” button (red button with cancel icon)
– Click the button to initiate cancellation
Confirm Cancellation
– A confirmation dialogue will appear asking: “Are you sure you want to cancel this notification? This action cannot be undone.”
– Click “OK” to confirm or “Cancel” to keep the notification scheduled
Confirmation
– Upon successful cancellation, you’ll see a success message
– The notification status will change to “Cancelled”
– The notification will no longer be sent to staff members

Important Notes

Cancellation is permanent and cannot be undone
– You’ll need to create a new notification if you change your mind
– Only pending notifications show the cancel button
Viewing Notification Status and Delivery Reports

Notification Status Indicators

The system tracks five different notification statuses:

🟡 Pending: Notification is scheduled but not yet sent
🔵 Sending: Notification is currently being processed and sent
🟢 Sent: Notification has been successfully delivered
🔴 Cancelled: Notification was cancelled before sending
🔴 Error: An error occurred during the sending process

How to View Status

From the Event Page
– Go to your event details
– Scroll to the “Notifications” section
– All notifications for the event are listed with their current status
Detailed Notification View
– Click on any notification to view full details
– The notification details page shows:
– Current status with colour-coded status pill
– Notification title and message content
– Scheduled send time
– Creation and modification metadata
Delivery Status Tracking
– On the detailed notification page, expand the “Delivery status” section
– View a comprehensive table showing:
– Email addresses of all staff recipients
– Timestamp when the notification was sent to each team member
– Delivery status for both push notifications and emails
– Success indicators with green “PUSH” and “EMAIL” badges

Understanding Delivery Reports

Each attendee receives an email and a push notification (if they have their toolkit added to their phone and have opted into push notifications)
The delivery table shows individual success/failure for each delivery method
Green badges indicate successful delivery
Grey badges indicate delivery attempts that weren’t successful or weren’t sent.
If no notifications have been sent yet, you’ll see “No notifications have been sent”